Return & Refund Policy
Aqua Kitchen & Stone Gallery — 1107 Route 23 South, Wayne, NJ 07470
Sample Orders — 30-Day Returns
Sample products (such as cabinet door samples and stone/countertop samples) may be returned within 30 days of delivery.
- Items must be unused, undamaged and in their original condition and packaging.
-
Return shipping costs are the customer's responsibility. We do not provide prepaid return labels.
- A receipt or proof of purchase is required.
- To start a return, contact us at admin@aquakitchen.com or call (973) 706-5926. We will confirm the return address and instructions. Items sent back without first requesting a return will not be accepted.
- You may also return eligible sample orders in person at our showroom: 1107 Route 23 South, Wayne, NJ 07470 (Mon–Sat).
- Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.
Custom & Made-to-Order Products — Final Sale
All custom-fabricated and made-to-order products — including kitchen cabinets, countertops (granite, quartz, quartzite, marble and other stone), and any product manufactured, cut, fabricated or configured to your specifications — are produced specifically for your project. These items are final sale and cannot be returned, exchanged or refunded once the order is confirmed and production or fabrication has begun.
Damages and Issues
Please inspect your order upon delivery. If an item arrives defective, damaged or incorrect, contact us within 48 hours at admin@aquakitchen.com with photos of the issue, and we will evaluate and make it right (repair, replacement or adjustment as appropriate).
Questions
For any questions about this policy or whether your item qualifies for a return, contact us at admin@aquakitchen.com, call (973) 706-5926, or visit our showroom in Wayne, NJ.
